Automatic SMS / Emails

It is possible to send ticket buyers of a specific event an email or SMS directly from the Tixly system. The message can be setup and set to be sent at a specific time relative to the event start or sent out immediately to quickly get out important information. The message can be sent to all customers or customers that have  opted in to a certain permission.

Create message

Navigate to Administration > Events > Dates and open the desired event, then go to the SMS / Email tab.

Select customers to send to

1. All customers

   1. Selects all customers who have bought tickets to the event. 

2. Product customers

   1. Customers who have also bought an event connected product for the event. 

3. Non-product customers

   1. Customers who have not (yet) bought an event connected product for the event. 

4. Specific customers

   1. Allows you to select specific customers from the full customer list of the event.

Audience

The number of customers the message will be sent to depends on the settings under Audience. 

1. Language

   1. Select the language of the receiver or send to all languages. If the email needs to be sent in different languages you'll have to schedule an email per language.

2. Permission

   1. Select which permissions need to be taken into account. 
      • All customers regardless of permissions will include all selected customers. When switching from another setting back to all customers, you'll get the following pop-up:
      • All permissions will not send to customers who have unsubscribed from the service emails.
      • Select permissions allows you to select which permissions should be included or excluded.

3. Order status

   1. The email can be sent to sold orders, reservations or both.

To the right there are three boxes showing the number of customers that will or will not receive the message.

1. Customers 

   1. Displays the number of customers that the email / SMS will be sent to.

2. Without email / mobile 

   1. Displays the number of customers who do not have an email address / mobile number connected to their customer card. 

3. Opted out 

   1. Displays the number of customers who have opted out of receiving service emails. 

Email template

1. Type

   1. SMS or Email.

2. Mail / SMS template

   1. Select the template that should be sent and the language that should be used.

3. When to send

   1. Define when the messages should be sent to the selected customers.
      • X hours before the event.
      • X hours after the event.
      • Send now will send the email within 15 minutes of saving.

4. Message text

   1. The text provided in this box will replace the #CUSTOMTEXT# variable in the email or SMS template.

5. Preview

   1. Allows you to preview the email and send a preview to yourself or another email address.

6. Revert

   1. If the email content has been edited on event level, you can press Revert to undo all custom changes from the template and set it back to the original content of the template. 

7. Edit Content

   1. Click Edit Content to edit the email content for this specific event. The editor will open in a new tab.

Edit Content

To edit the layout, click the blue pen in the top left corner. This icon will only be available if the templates includes editable text fields. 

Click the field that you would like to edit and change the content or add other elements directly in the email. When all changes have been made click the green button in the top left corner to confirm or click the red cross to cancel. Then press save in the top right corner and close the tab. 

It is possible to create an unlimited amount of send-outs for each event.

Message status

Under the SMS /  Email tab the messages that are sent and scheduled are displayed. As long as a message hasn't been sent yet it can still be edited or removed. A message will change from the status Not scheduled to Scheduled when an event is saved. As an extra confirmation that the message is scheduled correctly, you get a pop up before the event saves. 

Sent message

Once a message has been sent a log is added to the SMS / Email. This log includes information on if the message was delivered, if the customer opened the email and if they clicked on any links in the email. 

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