Event groups

An event group is the top level to which event dates are connected. If you have a production of 30 dates you create 1 event group and 30 event dates. Always start by creating the event group and after that create the date.

This guide covers all settings that can be configured in an event group. In most cases it is enough to only use the settings under the Information and Images tabs. Other tabs are for advanced settings.

TABLE OF CONTENTS

• Create event group
• Images
• Advanced 
• Translations
• Finance
• Payment types
• Queue-IT

Create event group

To create a new Event group navigate to Administration > Events > Groups and click Add event group in the upper right corner.

Information

1. Show event filter

   1. Activates filter in the online buying process. The customer can then filter events in the list by amount of tickets and the day of the week.

1. Description

   1. Set a description of the event that will appear on Tixly marketplace and in the Tixly Event API. This text is also visible in the Box Office sales view under the i.

2. Skin

   1. Brand used for the online buying process. It's possible to have multiple brands. The skin does not save on the event group, so select the correct skin before copying the weblink.

3. Weblink

   1. Link to the online buying process showing all event dates that are connected to the event group. 

Images

Upload an image for the event group. The image is usually the same for Event and Featured. These images are used in several places throughout the buying process, for example in subscription and package sales, the landing page for special offers, in customer order pages for events that you might be interested in and more.

1. Featured

   1. Image used on the front page of the Tixly marketplace / on the pdf ticket / subscription sales / suggestions in basket / landing page of special offer.

2. Event

   1. Image used on the event page of the Tixly marketplace / mobile ticket / online exchanges / My Pages

   2. The maximum file size is 5.5 MB. If the image exceeds this size, loading a mobile ticket will result in an error message.

There are no recommended image sizes other than that they should be in landscape mode and should preferably not include any text.

Advanced 

1. Recurring

   1. Define if the event dates should be hidden on dashboards or not. Usually used when there are many of the same event dates which overflows the sales dashboard. E.g. guided tours.

   2. The event dates can still be found when searching for events.

2. Heading text online

   1. Text shown in the online buying process. Hello in the example below.

3. Note text online

   1. Text shown in the online buying process. Is it me you're looking for? in the example below.

   2. The note text is only shown if there's also a heading.

Translations

Add translations for online and ticket elements to the available languages. These will also be shown in the API.

Finance

If required, add an external reference number, department, account and/or dimensions to the events. These numbers will show up in several reports and the finance export.

Payment types

Activate if only specific payment types should be available in Box Office for the event dates connected to the event group. 

Queue-IT

Queue-IT is a virtual queue that can be setup for events where traffic is expected to be very high. Customers will be directed to the queue and then the queue admits a limited amount of customers into the buying process continuously. 

If you want to setup a queue, contact your local Tixly Support.