Payment types

Via Administration > Workgroup settings > Payment types Box office payment types can be created. A payment type can be added by clicking the button Add Payment Type in the top right corner.

1. Name

   1. Name of the payment type, used internally and externally (on the online receipt page for instance).

2. Position

   1. Defines the order in which the payment types are displayed in Box Office.

3. Refund

   1. This functionality is connected to manual refunds and will ask for an IBAN when using this payment type to refund tickets.

4. Giftcard

   1. Set to yes if the payment type can be connected to a giftcard (group).

5. Invoice

   1. The invoice payment type is connected to a specific invoices reports.

6. User restricted

   1. It is possible to only give specific users access to payment types that are user restricted. In the users module access can be granted.

7. Icon

   1. An icon can be added, which will show in the Box Office sales flow.

8. Commission

   1. Define the commission percentage, used in the promotor settlement report and the payment commissions report.

9. Ext. ref. Number, Department, Account

   1. If required, add finance numbers to a payment type. These numbers will show up in several reports and the finance export.

Under the tab Organisations a payment type can be shared with other organisation. Whenever a payment type is created it will only be connected to the default organisation of the user that created the payment type. 

All payment types with a green check mark in de web column are payment types that are connected to the payment provider. These payment types can't be edited or changed, but finance numbers can still be added.

Invoice

Invoice payment types have the option to collect customer attributed that can be used on the actual invoice. Which attributes are requested to be filled out (and which of those are required) during a Box Office sale can be configured under the customer attributes tab when creating a payment type. 

Bank Transfer

This payment type is only available for Mollie users.

The payment type for bank transfers can be used in case customers don’t have or want the possibility to pay online. The bank transfer is currently only available in Box Office as a payment type.

With this type of payment, the customer gets an e-mail with instructions for payment, or the Box Office employee can tell the customer how to pay. The customer needs to transfer the money manually. The order will be set as a reservation that can’t be changed. When the payment is received by the payment provider, it will send a notification to Tixly and the reservation will be confirmed. In addition a confirmation e-mail will be sent to the customer.

If you want to use the bank transfer payment type, please contact Tixly Support.

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