Sell tickets

Rens van Huijkelom

2024-11-11 17:47:30 +0100

After the desired seats have been selected, click Sell / Reserve to continue. (For more information about seat selection, see Reserve tickets).

Direct sales

Quick Sell - Anonymous sale

If Quick Sales is active, it is possible to click Quick sell the selected tickets. The order will be sold on the Anonymous customer card and on the default payment type if no other payment type is selected under tab 4. There it would also be possible to divide the total order amount over multiple different payment types. Tickets will be automatically be printed and you will be redirected back to the sales view of the event.

Quick Sell can be activated on workgroup level and can be active x hours before the event start time. Please contact Tixly support to discuss the settings.

Quick Sell - Customer sale

Under tab 3 an existing customer can be selected or a new customer can be created. By pressing Sell the order is sold on the default payment type. It is possible to select a different (or multiple) payment type under tab 4 and switch back to tab 3 to sell the order.

If you click Quick Sell under any of the other tabs, the order is sold on the anonymous customer. Only the Sell button under tab 3 quick sales the order on a specific customer.

Regular sales

If Quick sale is inactive or you want to create an order with multiple events / items, you would press Reserve to create a reservation on the customer card. After the tickets have been reserved there are several different payment options.

Payment

Go to the Payment tab, select a payment type and click Sell. When the workgroup is set to use a default payment type the order amount is automatically entered in the payment type field that is set as the default one. The payment type can then be changed by either clicking on the icon in front of the field or manually removing the amount from one field and adding it to the desired payment type field.

The payment types under the payment tab don't initiate an actual payment. So it's used to label an order as paid on a specific payment type.

Partial payment

It is also possible to divide the payment into multiple payment types by using the Partial payment functionality. Enter the desired amount in the payment type field and press Add payment to add a partial payment. The remaining amount will be updated in the top right corner. To remove the partial payment click the X to the right.

Gift card

Under this tab is also where gift cards are redeemed, enter the number in the Gift card number field and click Get. The value of the gift card will then be deducted from the order amount. If there is an outstanding amount on the order, any other payment method can be used to complete the order. If the gift card has a higher value than the order amount, the remainder will stay on the gift card for future use.

If a gift card has expired, it can still be redeemed in Box Office.

POS

If there is an active POS integration, go to the POS tab, select the correct POS terminal and press Send to POS. The amount will then be sent to the POS terminal where the purchase will be finalised. When the payment has been approved on the terminal, the POS will return the approval to the system and the order will be marked as sold.

It is currently not possible to use POS in quick sales.

Invoice

The Invoice tab is connected to the payment type that has the invoice attribute. The customer fields that are displayed under this tab can be configured on payment type level. After pressing Invoice the order will be specified in the cashier report as an invoice sale and will also appear in invoice reports.

Card

Only available for Stripe and Authorize.net users

For telephone orders, the Card tab can be used. The credit card details of the customer can be entered under this tab to initiate a payment. Once the payment provider has approved the payment the order will be marked as sold.

Web

Using the Web tab you can send a payment link to the customer so they can finalise the order themselves online. It can be configured so that the customer can still change the order or only pay for the order. Press Save & send to send an email directly from the system. The order history shows if the email has been opened and read by the customer and you can preview the email to see how it looked.

Auto login (set to yes when available)
1. Determine whether the customer is automatically logged in when opening the payment link.
Weblink
1. This is the unique link for the specific order where the customer can pay for the order. This link is included in the email sent to the customer. From here you can copy the link and send it through an external system if desired.
Language
1. Select the language the link above will be generated in.
Mail template
1. Select which mail template to send to the customer.
Message
1. If included in the template, any text added to this field will replace the #CUSTOMTEXT# variable when the email is sent.
Email
1. The email address to which the email will be sent. The address on the customer card is displayed by default, but can be changed to any email address in this field.
Use basket
1. Determine whether the basket can be viewed and/or edited online. Can be set to:
  - No - The customer can see but not edit the contents of the basket.
  - Simple - The customer can manually open the basket and edit the contents (delete an event and change seats).
  - Advanced- The basket will open automatically, the customer can edit the contents (delete an event and change seats) before proceeding with the payment.
    - Remove items - Determines whether the customer is allowed to delete individual items rather than just the entire event.
Hide on my page
1. Should the reservation be hidden from the online account or can the customer also access the reservation when they log in to their online account.
Renewing subscription
1. If the order contains a subscription, it can be stated whether the order is a renewal or not. A reserved order marked as renewal can be seen under the renewal tab in the online account of a customer.

Send tickets to customer

After the sale has been finalised in Box Office, the customer does not automatically receive a confirmation email. At the bottom of the Box Office order a confirmation email can be sent. The customer's email address is pre-filled, but the receiver can be changed as well. The email will contain a link to the online receipt page where the customer can download their tickets. It is also possible to choose a dedicated email layout and/or add custom text to it. Above this field a date stamp shows when the last email was sent and to which address.

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