Shortcuts

Rens van Huijkelom

2024-11-11 16:17:26 +0100

The system can be operated either by using the cursor or the keyboard (tab, enter, numbers and various keyboard shortcuts explained below). You can also go back and forth in the browser to return to the page you recently left. Additionally there are a lot of shortcuts in the system to quickly go from Sales to Administration or to a specific report or vice versa.

Keyboard shortcuts

There is a quick guide in the top menu bar which shows the keyboard shortcuts available for you depending on where you are in the system. Keyboard shortcuts can be accessed from anywhere in the system so you do not need to be on a specific dashboard to use them.

Standard

Ctrl + Shift + H
1. Go to home screen (default dashboard)
Ctrl + S
1. Search for customer.
Ctrl + S > Ctrl+ ⇨
1. Search for companies.
Ctrl + E
1. Search for events.
Ctrl + E > Ctrl+ ⇨
1. Search for past events.
Ctrl + D
1. Search for subscriptions.
Ctrl + O
1. Search for order.
Ctrl + B
1. Search for barcode.
Ctrl + G
1. Search for gift card.
Ctrl + Shift + G
1. Sell gift card.
Ctrl + Shift + P
1. Sell products.
Ctrl + H
1. Show user activity.

Hallview

There are shortcuts to reserve and sell tickets which can be used on both numbered and unnumbered event dates and also in product sales.

Ctrl+Shift+⇨/⇦
1. Previous/Next date within event group.
Ctrl + I
1. Event information (internal notice etc.)
⇧⇩
1. Select ticket type or product.
⇦⇨
1. Select price zone or product category.
1-9
1. Select number of tickets or products.
Esc
1. Clear basket.
Enter
1. Open reserve window.
Shift + Enter
1. Quick sell (if available).

Reservation window

Inside the reservation window you can also use the keyboard:

Ctrl + 1-4
1. Jump to tab.
Enter
1. Reserve.
Shift + Enter
1. Quick sell (if available)
⇧⇩
1. Next/previous payment type (quick sell).
Esc
1. Exit window.

Shortcuts

By holding Ctrl (or command) and at the same time click Edit in the hall view you are redirected to the administration of the event date.

In the same view you can hover the row for Sold, Reserved or Allocated and are the given the possibility to generate a report for that specific event date.

Choose seats in a numbered hall

To select all available seats on a row, double-click one seat on the row and all will be selected. You can de-select all seats in the same way.

Dragging the cursor over the seats activates the lasso function and will select all seats within the lasso. By holding down shift at the same time, all seats except the allocated ones are selected. In the same way, by holding down ctrl only allocated seats are selected.

Products

By clicking the shopping bag icon on the sales dashboard, the product sales will open up for that specific event. If you hold ctrl whilst clicking the shopping bag the customer report of the product sales will open up for that specific event date.

Sales dashboard

Expired reservations
1. Displays how many reservations have or are almost about to expire. From this icon the report can be opened and reservations can be deleted.
Unprinted tickets
1. Displays all the tickets that have delivery as the delivery method and still need to be printed. This icon allows you to view a report with all unprinted tickets.
Manual refunds
1. Displays all the manual refunds that are ready to be sent to the bank.
Unpaid sales
1. Displays the number of unpaid direct debit sales. When the bubble is blue it means there are only pending payments, when the bubble is red there are also failed payments.
Late payments
1. Displays how many orders have a late payment, which means the payment came back successful after the online reservation has already expired. So the customer paid, but did not receive any tickets, since the payment could not be connected to the reservation anymore.