Fees and Commissions

Fees can be added to the ticket price as an internal or external fee, or as a subsidy. Fees can be applied to all events, to specific ticket types, or to events of specific organisations. There are many other options, such as making fees visible online and in Box Office.

Add new fees

Add new fees in Administration > Tickets > Fees and commissions and click Add Fee in the right top corner.

Information

1. Internal name

   1. Fee name for internal use only.

2. Name

   1. External fee name, visible in Box Office when creating an event or an order and in the online flow.

3. Type

   1. Define what type of cost the new fee will be:.
      • Inside: A portion of the ticket price is allocated towards the fee.
      • Outside: Fee is added on top of the ticket price.
      • Subsidy: A part of the price is funded by a third party. The ticket price goes down by this funding so the customer pays less. 

4. Organisation

   1. The owner of the fee.

5. Applies to

   1. Choose to which tickets this new fee applies to:
      • Organisation: Fee applies to all events with the specified organisation.
      • Ticket types: Only on chosen ticket types. A field appears to choose the ticket type(s)
      • Events: All tickets in an event. Fee needs to be added manually in event.

6. Position

   1. Defines the order in which the fees are applied to the ticket price. 

7. Value or percent

   1. Select if the fee is a flat value or a percentage.

8. Vat

   1. Set the Vat percentage on the fee.

9. Add step

   1. Using an extra step allows you to add different values depending on the different ticket prices. E.g. tickets in the price range 0 - 20 have a fee of 2, in the price range 21-30 tickets have a fee of 3.

10. Amount

    1. Add fee amount.

Advanced

1. Exclude free tickets

   1. If yes, the fee will not be applied to 0 value tickets.

2. Exclude in POS api

   1. If yes, the fee will not be applied to tickets sold via the POS api.

3. Include in refunds

   1. If yes, the fee will automatically be selected to be refunded when refunds take place.

   2. We advice to set Include in refunds to YES. This way, Box Office will get a notification when deleting a ticket and not the fee. In the notification it is possible to choose to ignore or include the fee in the refund.

4. Taken from promotor value

   1. If yes, the fee will not be included in the promotor settlement report.

5. Show online as separate item

   1. Define whether the fee is shown as a separate item in the online buying flow or not.

6. Show in BoxOffice as separate item

   1. Define whether the fee is shown as a separate item in Box Office or not.

7. Show in POS api as separate item

   1. Define whether the fee is shown as a separate item in the POS api or not.

8. Report groups

   1. Add the fee to a specific report group for reporting purposes.

Organisations

Select if the fee is shared with other organisations.

When changing the fee settings, fees that are already included in the prices of existing events are not automatically adjusted.

The amount of the fees can always be overwritten on event level