The ticket does not print correctly? (GODEX)

If the ticket does not come out, or is too long or too short - this is how to fix it:

Open GoDoctor and press Printer Configuration.
Information on how to download the program here.

You will then get information on the configurations for the connected Godex printer.

This will show you a lot of information - and we will concentrate on the parameters that adjusts the ticket print.

To send a configuration to the printer, press Command Mode. You will then see a white field to write your commands to the printer in.

^W73 shows a width of 73 mm. This is how long the ticket is from one side of the printer to the other.

^Q152,10,0+ tells us that the ticket printer is relying on "Reflective sensing". The ticket is 152mm long, have a 10 mm black mark, and will push the ticket 0mm out after it has found the black mark.

if it only says ^Q152,0 - it will indicate that it is not reflective sensing, but continous print, as it lacks a parameter.

^E18 tells the printer to have a 18 mm gap before it prints the ticket. 

To change these parameters, you can send them as commands. If you will print a ticket with a 70mm width, a 130mm length with a 10mm black mark, please send the following command in the white field:

^W70
^Q130,10,0

We choose not to send a new ^E-command, as with 18mm standard, it will fit most of the ticket layouts from Box Office.

You can also change speed and darkness on the print:
^S5 means a speed of 5.
^H8 means a darkness of 8.

If you want to change these, please send the ^S or ^H with a number to edit.

To check if your settings are saved in the printer, press Printer Configuration again.

If you experience problems, and cannot solve them, please contact Tixly Support.