Products

A product in Tixly can represent many different options inside of a buying flow for clients and customers.

At its core a product is an additional item that can be added to an order. This can be done in the basket after tickets, attached to a ticket type, purchased by a customer from their receipt page after purchase, or processed through the box office as a standalone item.

They can hold both an overall stock, as well as an individual event quota. Some product examples include merchandise items, VIP packages, concession sales, and dinner packages.

Create products

To create a new product navigate to Administration > Products > Products and click Add product in the top right corner.

Information

1. Name

   1. Name of the product, displayed in the online flow.

2. Organisations

   1. If working with multiple organisations, the right organisation can be selected.

3. Description

   1. Description of the product.
      The description is shown when pressing the information symbol in the online flow. 

4. SKU

   1. The Stock Keeping Unit of the product for reporting purposes. 

5. Grouping text

   1. Choose a category to be able to group products in the online buying flow. 

1. Price

   1. Price of the product.

2. VAT

   1. VAT of the product.

3. Has PDF

   1. When set to yes, the customer will receive a PDF voucher for the product.

4. Connect to event

   1. When set to yes, the product can't be sold without connecting it to an event date.
      Products that are not connected to event dates can be sold separately, normally used for merchandise, cd's etc.

   2. Reports can be generated for products connected to events, allowing you to track how many of a specific product were sold for a specific event date. For example, you can identify which attendees for tonight's event have also purchased dinner. 

5. Position

   1. Used to position the products so they are shown in a specific order in the online buying flow. If two products have the same position they will be shown in alphabetical order.

6. Categories

   1. Select a category to group the products in Box Office.
      Categories are created via Administration > Products > Categories.

Images

Under the Images tab, it is possible to upload a picture shown in the online buying process and on the product voucher. 

Events

Under this tab, it is possible to connect the product to event dates. It is possible to view and edit the quota as well as when the product should be removed from online sales. (X hours before event start).

1. Recommend in BoxOffice

   1. Select whether the product should be recommended in Box Office when a connected event is selected.

1. Default quota

   1. Define a default quota that should be added to the product when it is connected to an event date. The quota can then be edited for each event individually. 

2. Default remove x hours before show

   1. Define a default value for when the product should be automatically removed from online sales. This can then be edited for each event individually.

3. Add event

   1. Use the search bar to find event dates that the product needs to be connected to.

4. Remove events

   1. Events can be removed by clicking the X symbol to the right on the row for each event date.

Translations

Add translations for online and ticket elements to the available languages. These will also be shown in the API. 

Layout

Under the layout tab, it is possible to add text fields to the product voucher.

1. Info text

   1. Text fields that, when variables are added to the layout, will appear on the product voucher.

2. Ticket layout for

   1. Select which ticket layout should be used for the product. Click Preview to view an example of the chosen layout. By default the layout on workgroup or organisation level is selected.

Finance

If required, add an external reference number, department, account and/or dimensions to the events. These numbers will show up in several reports and the finance export. In addition the purchase price of the product can be filled out. 

Stock

1. Use stock

   1. Set to yes if you want to keep track of your stock.

2. Change Stock

   1. It's possible to either Add, Withdraw or Change the stock.

3. Remaining stock

   1. Available number of products. Reservations are already deducted from this number. 

4. Reserved

   1. The number of reserved products.

5. View Log

   1. Provides an overview of all the stock changes that have been made.

Create product categories

To change and add new product categories, navigate to Administration > Products > Categories and click Add category in the top right corner.

1. Name

   1. Name of the category.

2. Organisation

   1. If working with multiple organisations, the right organisation can be selected.

3. Add text on receipt page

   1. If customers should be able to add products to their order after purchase, buttons can be added to the online receipt page by providing the text that should be displayed on the button. 

1. Color

   1. Used in the Box Office sales view.

2. Position

   1. Used to position the categories in a specific order. If all the categories have the same number, they will be ordered alphabetically.

Connecting products to events or ticket types

There are two ways of using products together with events.

• As an up-sell
• As a forced product connected to a ticket type

Products as up-sell

When editing an event there is a tab called Products. Under this tab all products that should be available in the online flow should be selected. Per product it is possible to define a quota and when each product should be removed from online sales. 

The quota is only applied to the specific event date. Quotas can not be shared across multiple events. 

Event specific product weblink

Under the same tab there is a purchase link directly to the products that are available for the specific event date. The link could for instance be used to upsell products in a pre-event email.  

Ticket type with forced products

Under the Hall & Prices tab there is a shopping cart icon to the right of the price matrix. Clicking on this icon makes it possible to connect a product to a ticket type so that when a customer buys the specific ticket type they're also forced to purchase the connected product.

It is possible to select existing products in the drop down or to quick create a new one directly from the interface by clicking Add new. The product can then be edited afterwards from the product module.

The total price that the customer sees and pays is the combined price from the ticket and the product. If the ticket is priced at €20 and the product at €10 the customer will see a price of €3

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