Import/Update customers

Navigate to:  Administration - Customers - Import / Update. In this module it is possible to upload a CSV file with customers. This makes it possible to both update existing customers and to create new ones from a external source.



  • The file must be in CSV format and use ; as separator.
  • The columns in the file must follow the example below. At the bottom of this article there is a template that can be downloaded and used.


Update customers

To download a list of customers, either contact Tixly Support to get a complete list of customers in the data base, or use Segmentation to get a filtered list. Click Export results and choose Download with all customer data. This list follows the correct format to be imported.


In excel, all customer information can freely be modified and changed.

Add new customer

To add a new customer to the list, create a new row and give it the Customer ID 0. When the list is imported, the system will then generate a new Customer ID for the new customer.


  • If you change an existing Customer ID, this will update the customer with the ID that is input. Therefore the Customer ID should never be changed.

Upload CSV file


Click Browse, and select the file, then click Upload.


In the next view, an overview of all changes will be shown. To approve them, click Confirm customer upload or click Cancel to stop.

  • Yellow cell in the table means that the value in the cell will be changed (e.g. new email).
  • A Green row means that a new customer will be added.
  • Blue box shows number of customer that are being uploaded.
  • Yellow box shows number of customer cards that will be changed.
  • Turquoise box shows number of customer cards that will not be changed.
  • Green box shows how many customers that will be created.


After clicking Confirm, wait until the message Customer successfully imported! is shown together with a thumbs up!