Social distancing

In a numbered hall rules for social distancing can be used to place ticket buyers with spacing of X-seats. 


How do you set it up?


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  • Navigate to the administration of the event where these rules are to be used. 
  • Open the "Internet-tab" and choose "Social distancing" in the "Numbered seating view" dropdown. 
  • At "Seat offset" - choose how many seats to leave empty between each order.  
  • Choose a max capacity for the event to overwrite the halls capacity when social distancing is applied. 

Note!

  • If seats are to be sold on every other row, then every other row needs to be allocated. 

Offset every seat

It is possible to force a dedicated ticket type to always leave X number of seats empty between each other. Navigate to Administration - Tickets - Ticket types and set the setting OffsetEverySeat to Yes. The ticket type will then offset every seat with the "Seat offset" used for the event it's connected to. 

 

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It's possible to have ticket types that offset every seat at the same event as you also have ticket types that do not. 

 

Note!

  • To get access to the OffsetEverySeat setting, contact Tixly Support

How does it work in Boxoffice?


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  • You can use the arrow keys (up & down) to choose between the ticket types available for the event. A small arrow to the left of the ticket type name indicates which one is selected.
  • By using the number keys (1-9) you select number of seats to sell/reserve. Seats in the hall are then selected automatically by taking number of seats, rank and social distancing rules into consideration. 
  • If the "max capacity" is exceeded, the large number at the top right will become red.

Note!

  • It is possible to exceed the max capacity in BoxOffice but not online. 
  • If the hall has long rows it might be a good idea to overlook the ranking. 

How does it work online?


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  • Ticket buyers choose number of ticket types and number of seats as in normal sales, but then do not have the opportunity to choose a seat themselves.
  • The system will choose the best possible seats based on the number of selected seats, ranking and rules for social distancing.

  • The ticket buyer can then, if he/she wishes, search for new seats if he/she is not satisfied with the ones given. 

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  • The help/info box opens automatically via computer.

  • Allocated seats are shown in a different way online with Social Distancing to clearly show which seats are sold and which are allocated. Allocated seats appear with a weaker color.