Subscriptions

There are two different subscription types: Fixed seat subscription (Specific events) where the customer purchases tickets to a predefined number of events that occur in the same hall and the customer sits in the same seat. In a Flexible subscription (Choose from multiple events), the customer chooses the amount of events and tickets they would like to attend.


Create subscription


The prerequisite for creating a subscription is to have first created the desired ticket types (subscription type) and that these have been priced in the events that will be included in the subscription.

Ticket types are created under Administration - Tickets - Ticket types. For more information, click here

Example: 

Subscription X includes Event 1, Event 2 and Event 3. Those three events include ticket type (of subscription type) Standard X that has the price €20. Total price for the subscription will then become €60.

To create subscriptions, you navigate to Administration - Subscription and click Add subscription in the upper right corner

Information

  • Name: Name of subscription
  • Abbreviation: Abbreviation shown in order and sales view.
  • Season: Shown in reports
    New season can be created under Administration - Season.
  • Type: Choose Specific events or Multiple events
    • Same seat: Used in fixed seat subscriptions and defines whether the subscription should force the  same seat on all events or not.
  • Color: Color shown together with the abbreviation in order and sales view.

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The label of the subscription with abbreviation and name in sales view.

  • Show label: Define if the label above should be shown in sales dashboard on the included events or not.
  • Description: Visible in online buying process.

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Description in the online buying process.

  • Min events: 
    • In Flexible (Multiple events): The minimum amount of events that the customer has to choose.
    • In Fixed seat (Specific events): Minimum amount of events that need to be left in the subscription before sales stops. 
      Ex: A subscription includes 5 events, min is set to 3. It is possible to purchase the subscription as long as there are 3 future events left.
  • Max events: Used in Flexible and defines the maximum amount of events that the customer can choose. 
  • Min & Max tickets: Defines minimum and maximum number of subscription seats that the customer can purchase per order. 
  • Ticket layouts: Specify a dedicated ticket layout for each connected printer type if it should be different from the default one.

Events

  • Ticket Types: Choose which ticket types should be connected to the subscription. Options are shown in the the left column and selected ones in the right column.  
    • Default ticket type: If more than 1 ticket type is selected, this setting defines which type that should be default ticket type.
  • Event Groups: Select from which event groups that event dates should be selected from.
  • Event: Select which events should be included in the subscription.

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Internet 

  • Available online: Define if the subscription should be available online or not.
  • Sales start & end: Define between which dates and times online sales should be available.
  • Visible online: Define when the subscription should be visible online. The ticket buyer will not be able to see any information about the subscription except the sales start date. 
  • Delivery types: Choose which delivery types should be available. 
  • Subscription type: Define how the subscription should be named online. As a Subscription, Season card, Season ticket or package.
  • Event type: Define how the events within the subscription should be named online. As Event, Show or Concert.

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Online sales where types are set to Season card + Concert.

  • Skin: Choose a skin for the link below.
  • Link: Link to the online buying process.
  • Group tickets: If set to No, each individual event is shown with seat information (row, seat, price etc.). If set to Yes, one row is shown for the whole subscription.
    NOTE! Flexible subscription in combination with Yes removes the possibility to choose specific seat online.

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Basket in the online buying flow where Group is set to Yes. The basket shows one row per subscription. 

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Basket in the online buying flow where Group is set to No. The basket shows one row per subscription and seat.

  • Allow change: Define if and how ticket buyers should be allowed to change events online after purchase has been made. 
    NOTE! This setting must be set to the season that is connected to the subscription via Administration - Seasons.
    • No: Changes not allowed.
    • Within the same event group: Changes are allowed to another event within the same event group that the event you change from is included in.
    • Event groups in subscription: Changes are allowed to all events within the event groups that are included in the subscription.
    • To any event group: Changes are allowed to all event groups that allow changes.
    • Change outside subscription: Changes are allowed to event groups outside the subscription if set to Yes.
      NOTE!
      The subscription ticket type must be added to the events and set with access rights local + online
  • Select price zones: Should the pricezone be visible as a parameter in the online buying proces? If set to No, the best available price zone will be automatically selected. If set to Yes, the customer can choose the price zone. 
  • Numbered seating view: Choose how seats should be selected online. Either use event settings or a dedicated one for the subscription.
  • Permissions: Choose if there should be any subscription specific permission connected.
  • Webrackers: Here you can add the Facebook Pixel, Google Analytics and Google Tag manager.
  •  

Internet +

  • Customer tag: Add a customer tag to the subscription. Logged in web profiles with the specific tag can then get access to tickets for the subscription before general sale start or special ticket types that are not available for everyone. Read more
  • Allocation: Choose if the subscription should only be available to a specific allocation. 
    • Allocation options: Define if sales should be done only on the selected allocation/s or on the selected allocation/s first and when those are sold continue on regular seats.
  • E-mail template for online sales: Define if a dedicated e-mail layout should be used or a default one.
  • Suggest on event: If set to Yes people who enter the online buying process for specific events that are included in the subscription will be prompted with a pop-up telling them that the event is also part of a subscription at a discounted price. 
    • Header: Header for the pop-up.
    • Description: Information box in the pop-up.

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  • Customer information on each ticket: If set to Yes, the system will demand that a name is input manually on each ticket in the order before tickets can be downloaded. When name and customer information have been input, the tickets will split into new unique orders on new unique customers.
  • Event positions: choose YES to set order in which events show online. You can hold and drag records.

Queue-IT

Queue-IT is a virtual waiting room that can be used when a high load on sales is expected for this event. When a customer chooses “Order”, the customer will automatically be forwarded to the waiting room. The waiting room conintously sends a limited number of customers to the buying flow.


Images

Images for the subscription can be uploaded here. This image shows at several pages in the buying flow.


Access

In the tab Access it is possible to bulk edit access rights for ticket types included in the subscription. It is also possible to edit schedule and voucher code.


Products

Connect dedicated products to the subscription sales flow without having to be connected to each event in the subscription. 


Renewal from

Set if the subscription is a renewal from a past subscription and if so, map which ticket type should be renewed. Only subscriptions that are set to ‘same seat’ is YES can be renewed.

 

NOTE! When renewal is to be made, contact Tixly Support.

 

  • Subscription: Set if subscription is a renewal from a previous subscription.
  • Start renewal: The moment a renewal starts. This means the order pops up in the online environment of the buyer.
  • End renewal: When do the reservations end and is renewal not possible anymore.
  • Allow changes: Are changes allowed?
  • Send subscription renewal e-mail: Set to YES to send a general e-mail to all customers with renewed subscription that they can see it in their profile.
  • Ticket types: Set which ticket types should be renewed. When old ticket types are to be renewed to new ticket types, you can set that here.

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Proces renewal

  • All subscriptions need to be made. 
  • When we received all information, we need 3 weeks to set the renewals.
  • We make orders which the buyer can see in their online environment and has the choice to renew.
  • The theater makes a report when this is done (reports - subscriptions - sales> choose right season and reporttype ‘reserved tickets’) with all renewals. An e-mail can be send to the buyers via an external mailing tool (eg. Mailchimp). De order links can be included in this e-mail.

 

What do we need to know?

  • ID’s of the new subscriptions to which need to be renewed.
  • When one customer has multiple subscriptions, do they need to be in separate orders, or in 1?
  • When following the link of the order, needs the customer to be logged in automatically?
  • Are there unnumbered events in the subscription?
  • When do the renewals need to be ready? This is another date than set in the renewal. We ask for this date, so the renewals are done in time to prepare the e-mails. This date is for all customers alike. There are no exceptions for curtain groups.

 

What are the basket settings?

Do subscriptions be changeable or deletable? There are several options: 

  • No: the customer doesn’t see a basket, no changes allowed (eg. upsell) and they can only pay.
  • Simple: the customer sees the basket and can go there to change the order (eg. upsell).
  • Advanced: the customer starts in the basket and can immediately do changes (eg. upsell).



In addition to this, we would like to receive by e-mail/ticket all important general sale starts for the new season. So start presale members, start sale subscriptions, start regular sale, etc. We mark these dates in our calendars for monitoring.


Organisations

If multiple organisations exist in the workgroup, here you can add the right organisation.


Finance

When the financial export is activated, here you can add information like Ext. ref. number, Department and/or Account.


Translations

Add translations for online and ticket elements to activated languages.