The system can gather permissions for SMS and e-mail send-outs for communication in external systems or directly from features in the system.

Add permission

To create new and edit existing permissions, navigate to Administration - Permissions. To add a new permission, press Add permission in the upper right corner.



  • Type: There are two different permission types.:
    • 1: General - For general permissions connected to subscriptions, events and seasons.
      2. Event related - For event related permissions. E.g. to send out information that is directly related to the event that the customer have bought tickets to.
  • Name: Visible in box office.
  • Title: What the customer sees next to the checkbox in the online buying process. E.g. "Get our great newsletter".
  • Description: Next to the title in the online buying process, there are an icon that on click opens a pop-up containing this description.
  • Preselected: If set to Yes, the checkbox is pre selected (not recommended).
  • Communication: Define communication type, SMS or E-mail or both.
  • Position: If no position is set, the permissions will be shown in alphabetical order



It is possible to upload permissions to Tix by pressing "Drop files to upload (or click)", choose the file containing the permissions (must be CSV or TXT and include one e-mail address per row), then press Save.



It is possible to create a integration for permission (opt in and opt out) between Tix and external email system such as Mailchimp and APSIS, Campaign Monitor and Email Platform. The permission in Tix is connected to a list in the e-mail system with the possibility to define if the permission should go both ways (if a person opt-in or out in Tix, it will have the same status in the e-mail system and vice versa) or only one way (opt-in in Tix is transferred to the e-mail system but not the other way around).

Contact Tix Support to activate the integration.

Connect permission

Permission can be connected in this ways:

  1. Season - Shown in the online buying process in all events and subscriptions that are connected to the season. Activated in edit season. If a permission should be removed at the specific event it can be done in edit event in the Internet tab.
  2. Event - Shown in the online buying process for the event. Activated in the Internet tab in edit event.
  3. Subscription - Shown in the online buying process for the subscription. Activated in the Internet tab in edit subscription.

Download e-mails or SMS

In the Permission report found in Reporting - Permissions, one can choose a permission and download the e-mail addresses or mobile numbers by pressing Download CSV in the Red or Blue box.


Note! The yellow box shows all the active, unique customers with the chosen permission. If the red of blue box is exported the result will be higher: there are more customers in that export than the number in the yellow box. This is caused by the fact that customer choose more than once the permission. If the customer buy tickets and choose the permission, but comes back later in time and buy more tickets and choose the permission again the customer will show up twice in the export. Therefore the export holds duplicates.